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Customer Service

CUSTOMER SERVICE

Q: How can I view the status of my order?
A: Click on "My Account" at the top of the page and log in with the information you used to create your account.  You will be directed to your account page where you will be able to check on the status of your order.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: How are my items shipped and when can I expect to receive them?

A: Orders are shipped USPS Priority.   Orders within the US usually will arrive within approx 7 business days (1-2 business days for order processing, and 3-5 business days for shipping). International orders take longer, so please be patient if you're ordering from overseas.

 Q: How do I change my address or billing info?

A: Click on "My Account" at the top of the page and log in with the information you used to create your account.  You will be directed to your account page. Log in, and it will tell you how to change any information that is stored for your account.

ORDERING

Blacknoise Recordings reserves the right not to provide goods or services or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

If you need to cancel an order, please contact BNR immediately via email at blacknoiserecordings@gmail.com If we have not yet accepted payment for an order, cancellation of the order is within our sole discretion. If we have accepted payment for an order, any request to cancel or refund the order will not be accepted.

DELIVERY

It is your obligation to provide the correct delivery information at the time of ordering. Should there be any omission or error in the delivery information, BNR is not obliged to resend the order to the correct delivery destination at our expense. BNR cannot guarantee the date or time of delivery. BNR is not liable for any loss or damage caused by late delivery or cancellation of an order, or items lost or damaged during shipment.

 

 



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